Flower Delivery Kilburn Online Terms for Orders

E-Commerce Terms & Conditions for Flower Delivery Kilburn

Introduction

Welcome to Flower Delivery Kilburn. These Terms & Conditions apply to all online flower delivery orders placed on our website. We offer our services to customers in Kilburn and the surrounding areas. Please read these terms carefully before placing your order. By accessing or using our website, or placing an order for flower delivery in Kilburn, you agree to be bound by these Terms & Conditions.

Service Coverage and Eligibility

Flower Delivery Kilburn provides fresh flower arrangements and related gifts for delivery within Kilburn and neighbouring areas. You must be at least 18 years old and able to enter into legally binding contracts to use our service. By placing an order, you confirm that you meet these requirements. These Terms & Conditions apply to all customers ordering from Kilburn, as well as customers ordering from outside the area for delivery within Kilburn and its vicinity.

Order Process

Placing an order with Flower Delivery Kilburn is simple and secure. Browse our selection of floral arrangements and gift products, select your desired items, add them to your shopping basket, and proceed to checkout. At the checkout stage, you will be asked to enter the recipient's delivery details, select your preferred delivery date, and provide a personal message if desired. You will be able to review your order before finalising payment. It is your responsibility to ensure the accuracy of all details, including recipient’s address, delivery date, and any special instructions.

Once your order is submitted, you will receive an order acknowledgment email (or on-screen confirmation) listing the details of your order. This acknowledgment does not confirm our acceptance of your order, but rather confirms that we have received your request. Acceptance of your order and the completion of the contract between you and Flower Delivery Kilburn will occur when we send you a second email confirming that your order has been dispatched for delivery. We reserve the right to refuse any order where necessary, for example due to unavailable stock or inaccurate information provided at checkout.

Product Availability and Substitution Policy

All flower arrangements and related products are subject to availability. We strive to ensure that all products displayed on our website are in stock and available for delivery. However, due to seasonal variations and supply issues, some flowers or containers may be unavailable at the time of ordering. In such cases, we will substitute the unavailable item with one of equal or higher value and similar style and colour, ensuring that your overall arrangement retains its intended design and value. We will make every effort to inform you of any significant changes, but by placing an order, you acknowledge that substitutions may be necessary at our discretion.

Pricing and Payment

All prices on our website are shown in British Pounds Sterling (GBP) and include VAT at the prevailing rate, where applicable. The total price of your order, including all applicable delivery charges, will be displayed at the checkout before you are asked for payment. We reserve the right to change our prices at any time, but such changes will not affect orders that have already been accepted.

Flower Delivery Kilburn accepts payment by all major credit and debit cards. Payment must be made in full at the time of ordering. Your card will be charged at the point of order confirmation. Payment is processed securely and your card details are not stored or accessible by Flower Delivery Kilburn.

Delivery Policy

We deliver to Kilburn and neighbouring areas as specified on our website. Same-day delivery may be available for qualifying orders placed before our cut-off time, otherwise, delivery will occur on your selected date. While we strive to deliver at your requested time, we cannot guarantee specific delivery times. It is your responsibility to ensure that the recipient will be present to receive the delivery or that alternative instructions (such as leaving with a neighbour) have been provided.

If the recipient is not available at the time of delivery, we may leave the flowers in a safe location or with a neighbour, unless you have instructed otherwise. We are not liable for items left as per your instructions. In the unlikely event that we are unable to deliver your order on the selected date, we will contact you promptly to arrange an alternative solution.

Order Amendments and Cancellations

You have the right to cancel or amend your order under the following conditions:

Amendments: If you need to make changes to your order (such as delivery address or date), please contact us as soon as possible after placing your order. We will do our utmost to accommodate changes, but amendments received less than 24 hours before delivery may not be possible.
Cancellations: You can cancel your order for a full refund provided you notify us at least 24 hours in advance of the scheduled delivery date. Cancellations after this time may not be possible, especially with orders already prepared or out for delivery, and a cancellation fee may apply to cover our costs. Perishable items, such as fresh flowers, are exempt from the 14-day statutory "cooling-off" period once preparation for delivery has started.

To amend or cancel your order, please provide your order reference and full details.

Returns and Refund Policy

As flowers and perishable goods cannot be resold, returns are not generally accepted unless the product is damaged or not as described. If you or the recipient are not satisfied due to damage, poor condition, or incorrect items, please contact us within 24 hours of delivery, providing a clear photograph detailing the issue. Upon verifying the problem, we will offer a replacement or refund at our discretion. Refunds are processed to the original payment method.

Liability

Flower Delivery Kilburn will not be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with the supply or non-supply of our services, including any loss of data, profit, revenue, business, or goodwill. Our liability for direct losses you suffer as a result of us breaching these Terms & Conditions is strictly limited to the price paid for the relevant order.

We endeavour to ensure all product descriptions, pricing, and information are accurate. In the event of an error, we reserve the right to correct it and will offer you the option to reconfirm your order or cancel it for a full refund.

We are not responsible for deliveries delayed as a result of incorrect or incomplete delivery information, force majeure events (including but not limited to extreme weather, strikes, or interruptions in transportation), or the actions of third parties.

Intellectual Property

All content included on the Flower Delivery Kilburn website, including images, product descriptions, graphics, logos, and design, is the property of Flower Delivery Kilburn or our licensors and is protected by UK and international copyright and intellectual property laws. You may not reproduce, copy, or otherwise exploit any part of the website for commercial purposes without express written permission.

Data Protection and Privacy

We respect your privacy and process personal information in accordance with UK data protection laws. Your personal and recipient details are collected for the purpose of fulfilling your order and providing excellent service; we do not share your data with third parties except as necessary to deliver your order. For full details, please refer to our Privacy Policy as available on our website.

Changes to These Terms

Flower Delivery Kilburn reserves the right to revise and update these Terms & Conditions at any time. Any changes will take effect immediately upon being posted on the website. By continuing to use our website or services after such changes, you agree to be bound by the updated terms.

Governing Law and Jurisdiction

These Terms & Conditions, and any contract for the purchase of goods and services from Flower Delivery Kilburn, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.

Contact Information

If you have any questions or concerns about these Terms & Conditions, the order process, or our services, please contact us using the contact information provided on our website.

Applicability

These Terms & Conditions apply to all customers ordering flower delivery to Kilburn and neighbouring areas, regardless of their own location. By placing an order for flower delivery with Flower Delivery Kilburn, you acknowledge and accept these terms.

Thank you for choosing Flower Delivery Kilburn for your online flower delivery needs in Kilburn and across surrounding areas.