Our Commitment: Returns, Refunds & Complaints Policy
Returns & Refunds Policy for Kilburn Flower Delivery
As a trusted local Kilburn florist serving households and businesses in the area, we are passionate about delivering only the freshest, highest-quality flowers in every bouquet. Your satisfaction is our priority, and we are dedicated to ensuring you enjoy our fresh flowers guarantee with every order.
Fresh Flowers Guarantee in Kilburn
We stand firmly behind our fresh flowers guarantee. Every floral arrangement is carefully hand-picked and crafted by our experienced florists on the day of delivery, ensuring that your flowers arrive in pristine condition. Our freshness window ensures that, with proper care, your bouquet will remain vibrant and beautiful for at least five days after delivery.
Damaged-on-Arrival Policy
If your flowers arrive damaged, wilted, or do not meet our usual high standards, please let us know within 24 hours of receipt. While we take every measure to deliver your bouquet in perfect condition, on rare occasions, unforeseen factors can occur during transit. In such events, we will ask you to provide a photograph of the damaged arrangement to help us resolve the issue as quickly as possible.
Refunds and Replacements
Your peace of mind is important to us. If you contact us about damaged flowers or any issues relating to freshness within the freshness window, we will promptly review the situation. Depending on the circumstances, we may offer you:
- A replacement bouquet of equal or greater value, delivered at the earliest opportunity
- A full or partial refund, processed swiftly to your payment method
- A store credit to use on future orders
Each case is handled individually to ensure the fairest and most satisfactory resolution for our customers.
Making a Complaint
We are committed to delivering an exceptional experience, but if at any time you are dissatisfied with either your flowers or our service, we encourage you to contact us directly. To streamline your complaint, please provide your order number, delivery address, and a brief description of the issue. Photographs are extremely helpful where applicable.
Upon receiving your complaint, our dedicated customer care team will investigate and respond promptly, typically within one working day. We strive for a transparent and open dialogue and will keep you updated every step of the way until your concerns are resolved.
Frequently Asked Questions
How long are flowers guaranteed to stay fresh?
Our flowers are guaranteed fresh for at least five days after delivery, assuming they are cared for as per our provided instructions.
What if I am not home to receive my flowers?
We recommend arranging delivery at a time when someone will be available to accept your bouquet. If delivery is missed, we will work with you to re-deliver or make alternative arrangements within Kilburn.
Can I return flowers for any reason?
We accept returns and provide refunds or replacements in cases where flowers are damaged on arrival or do not meet our freshness guarantee.
Trusted Local Service for Kilburn
As your dedicated local Kilburn florist, we take great pride in serving both households and businesses across our community. Your trust matters to us, and our returns, refunds, and complaints process reflects our genuine commitment to excellence and customer satisfaction. Thank you for choosing Flower Delivery Kilburn – where every bouquet is delivered with care and confidence.
