Data Privacy & Your Rights | Flower Delivery Kilburn Policy

Privacy Policy for Flower Delivery Kilburn Customers

Introduction

At Flower Delivery Kilburn, your privacy and the protection of your personal data are of paramount importance. This Privacy Policy sets out how we manage your information in accordance with the General Data Protection Regulation (GDPR) for customers who place flower delivery orders in Kilburn and the surrounding districts. By using our services, you accept the terms described below regarding the collection, use, retention, and disclosure of your information.

What Data We Collect

When you use Flower Delivery Kilburn’s services, we collect various categories of personal data necessary for processing your order and ensuring successful delivery. The types of data we may collect include:

Personal Identification Data: Full name, address, phone number.
Recipient’s Details: Name, delivery address, contact number (if different from you).
Order & Transaction Data: Order details, purchase history, payment confirmation reference (note: we do not store full payment card details; these are handled by secure payment processors).
Communication Data: Messages, requests, or instructions provided during the ordering process.
Technical Data: Device IP address, browser information, and usage statistics automatically collected for website functionality and security.

We do not knowingly collect information from children under the age of 16. If you believe a child has provided us with personal data, please contact us so we can promptly remove such information.

Lawful Basis for Processing

Under GDPR, we are required to specify a lawful basis for each type of data processing. Flower Delivery Kilburn processes your data based on the following grounds:

Contractual Necessity: To process and fulfill your flower delivery orders, including communications required for order confirmation, delivery updates, and responding to queries.
Legal Obligation: To comply with legal requirements, such as record-keeping for tax and accounting purposes.
Legitimate Interest: To enhance our services, prevent fraud, and ensure security of transactions. Where these interests do not override your fundamental rights and freedoms.
Consent: For marketing purposes or where required by law, we will seek your explicit consent before processing your data for those specific purposes. You have the right to withdraw consent at any time.

How We Use Your Information

Your personal information is used for the following purposes:

To process and deliver your order.
To communicate with you regarding your purchase or any issues relating to your order.
To comply with legal and regulatory obligations.
To improve our services and customer experience.
To send you updates or marketing communications, only if you have opted in.

Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Our typical retention periods are:

Order and Transaction Data: Retained for up to 6 years to comply with accounting and tax regulations.
Communication Data: Retained for up to 2 years after your last contact with us unless legal obligations require a longer period.
Marketing Data: Retained until you withdraw consent or unsubscribe from communications.

After these periods, your data will be securely deleted or anonymized so it can no longer be linked to you.

Data Processors and Sharing

In order to process your orders and operate our business efficiently, we may share certain data with trusted third parties or data processors such as:

Payment Processing Providers: For secure transaction completion.
Delivery Services and Couriers: To deliver your flowers to the indicated address.
IT Service Providers: For website operations, hosting, and security.
Accountancy and Legal Service Providers: To fulfill regulatory obligations.

We ensure all such partners adhere to GDPR and maintain the confidentiality and security of your data. We do not sell or rent your personal data to any third parties. Data will not be transferred outside the United Kingdom or the European Economic Area unless adequate safeguards are in place to protect your privacy.

Your Rights under GDPR

As a data subject, you have several rights under GDPR concerning your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You have the right to ask us to correct any inaccurate or incomplete data.
Right to Erasure: You may request deletion of your personal data in certain circumstances where there is no legal obligation for us to retain it.
Right to Restrict Processing: You can request the restriction or suppression of your data under specific conditions.
Right to Data Portability: You may request transfer of your data to another service provider in a machine-readable format.
Right to Object: You can object to the processing of your personal data for specific purposes, such as direct marketing.
Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time.

To exercise these rights, you may contact us using the details provided on our website. We will respond to your requests within one month, as required by GDPR, and aim to resolve all concerns promptly and transparently.

Data Security

We implement appropriate technical and organisational measures designed to prevent unauthorised access, disclosure, alteration, or destruction of your personal information. These include encryption of data, secure servers, and access controls for staff involved in processing your data.

Changes to this Privacy Policy

Flower Delivery Kilburn may update this privacy policy periodically to reflect changes in legal requirements or our business practices. Any changes will be published on our website, and where appropriate, notified to you directly.

Contact and Complaints

If you have any questions or concerns regarding this privacy policy, your personal data, or wish to lodge a complaint, please reach out using the contact details provided on our website. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have not been respected.

This policy applies to all customers ordering from Flower Delivery Kilburn in Kilburn and the surrounding districts. Please review this policy regularly to stay informed about how we are protecting your data.